Public/Premium/Elite Cloud

Connect with users, seek advice, and discuss optimizations for SiteCountry's Managed Cloud hosting services.

102 Topics 201 Posts

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  • 2 Topics
    4 Posts

    Hi,

    The above issue is occuring because of Cloudflare proxying being enabled on your domain.
    Since Cloudflare is being used on your domain, therefore the DNS record of mail would be pointing to Cloudflare's ip addresses/servers, instead of directly pointing to SiteCountry's servers.

    In this case, I can recommend you two solutions to the problem.

    Use your Control Panel Login URL's Hostname as the Host in FTP Client.

    Suppose your control panel URL is https://ruby.scnservers.net:2222, then you can use the FTP host at ruby.scnservers.net instead of using your domain name example.com or mail.example.com

    Add a DNS records in Cloudflare without Proxying

    Go to your Cloudflare Account, add a DNS record of type : CNAME, Name = ftpx, Value = Control Panel hostname ( for example : ruby.scnservers.net)

    Once done, wait for 2-3 mins and retry connecting to FTP client with host as ftpx.example.com

    We hope this solves the issue. Do not hesitate to let us know if the issue is still unresolved.
    Thank you

  • 0 Votes
    2 Posts
    51 Views

    WordPress is an excellent platform for building websites, but it can sometimes encounter issues that affect its functionality and performance. Here are some common WordPress issues that you may encounter and how to fix them using Directadmin web control panel:

    Plugin conflicts: Conflicting plugins can cause errors in WordPress, such as a blank white screen or slow performance. You can fix this issue by disabling plugins that you suspect might be causing the conflict. You can do this in your WordPress dashboard or by accessing your Directadmin control panel and navigating to the plugin management section.

    Database connection errors: WordPress uses a database to store data, and problems with the database connection can cause errors in WordPress. You can fix this issue by repairing your database using Directadmin. Navigate to the database section in your control panel and look for the option to repair the database.

    Error in WordPress core files: Errors in the WordPress core files can cause issues with WordPress website performance. You can fix this issue by reinstalling the WordPress core files. Simply access your Directadmin control panel and navigate to the WordPress section. Click on the 'Reinstall' option to automatically reinstall the WordPress core files, which should fix the issue.

    Directadmin web control panel offers a range of tools and features to help you troubleshoot and fix issues with your WordPress website. By leveraging these tools and following best practices for website maintenance, you can ensure that your WordPress website delivers a top-notch experience to your visitors.

  • 0 Votes
    2 Posts
    74 Views

    Optimizing your website's SEO (Search Engine Optimization) is essential to ensure that your website ranks higher in search engine results and attracts more traffic. Here's how you can optimize your website's SEO using Directadmin:

    First, make sure that your website is properly indexed by search engines by adding a "robots.txt" file and a sitemap to your website. You can do this by using Directadmin's "File Manager" section.

    Next, focus on optimizing your website's content and meta tags such as the title tag, description tag, and keyword tag. These tags help search engines to understand the content of your website and rank it accordingly. You can edit these tags in Directadmin by accessing the "Custom HTTPDs" section and then modifying your website's source code.

    Additionally, you can optimize your website's images by adding descriptive alt tags that include relevant keywords related to your content.

    Make sure that your website's navigation and user interface is easy to use and understand, which can reduce your website's bounce rate and improve user experience.

    Another important aspect of SEO is to create high-quality backlinks to your website. You can achieve this by creating shareable and linkable content, guest blogging, and participating in online communities related to your niche.

    Finally, make sure that your website is mobile-friendly and responsive, as the majority of web traffic now comes through mobile devices.

    By following these steps, you can optimize your website's SEO using Directadmin and help it rank higher in search engine results, resulting in increased traffic and conversions.

  • 0 Votes
    2 Posts
    69 Views

    A content delivery network (CDN) is a network of geographically distributed servers that work together to deliver your website's content to the end-users in the most efficient and fastest way possible. The purpose of a CDN is to reduce the latency and load time of your website by caching static content such as images, videos, and scripts on servers closer to the end-users, which reduces the distance and time required for data to travel between the server and the user, resulting in faster loading times and a better user experience.

    Here's how you can use a CDN with Directadmin:

    First, you need to sign up for a CDN service provider such as Cloudflare, MaxCDN, or Amazon CloudFront.

    Once you've signed up, you need to create an account and link your website to the CDN service provider.

    In the Directadmin control panel, navigate to the "Domain Setup" section and add a new "CNAME" record for your website's subdomain.

    This CNAME record should point to the CDN's URL, which is provided by your CDN service provider.

    You can also configure your CDN settings in Directadmin by accessing the "Custom HTTPDs" section.

    Next, you need to configure your website's caching settings to ensure that the CDN caches as much content as possible, including images, scripts, and other static files.

    Finally, you can test your CDN configuration by running a website speed test, which will show you the improvements in your website's performance and loading times.

    By using a CDN with Directadmin, you can significantly improve your website's speed and performance, resulting in a better user experience and increased engagement.

  • 0 Votes
    2 Posts
    54 Views

    WordPress is one of the most popular content management systems, powering millions of websites worldwide. However, like any other software, it can sometimes encounter errors or performance issues. If you are using Directadmin web control panel to manage your WordPress website, you can troubleshoot issues using the built-in WordPress Debugging option.

    To access the WordPress Debugging option, log in to your Directadmin control panel and navigate to the WordPress section. Here, you'll see an option to enable 'Debugging Mode.'

    Once you've enabled WordPress Debugging, you can navigate to your WordPress website and identify the error message that's causing the issue. This error message should appear at the bottom of your website, indicating the cause of the problem.

    Common WordPress errors include the 'White Screen of Death,' 404 errors, database connectivity issues, and more. Once you've identified the error message, you can search for a solution online, or contact your hosting provider for assistance.

    Directadmin also provides a range of tools and plugins to optimize your WordPress website's performance. For example, Directadmin offers caching plugins, database optimization tools, and more, which can help improve your website's loading speed and performance.

  • 0 Votes
    2 Posts
    58 Views

    Directadmin is a popular web hosting control panel that offers a range of features and functionalities to make managing your website easier and more efficient. One of the main advantages of using Directadmin over other control panels is its user-friendly interface.

    Directadmin features a clean and straightforward interface that is easy to navigate. This makes it a great choice for beginners who are new to managing their websites. Directadmin's interface is also highly customizable, allowing users to configure their control panel to meet their specific needs.

    Another advantage of Directadmin is its scalability. Directadmin has been designed to be highly scalable, which means that it can handle large volumes of traffic and users without compromising performance. This makes it a great choice for businesses and organizations that need a robust, reliable, and scalable hosting solution.

    Directadmin is also known for its stability and reliability. It offers a high level of uptime, meaning that your website will always be up and running. Additionally, Directadmin's support team is highly trained and experienced, which ensures that any issues are resolved quickly and efficiently.

    Overall, if you are looking for a user-friendly, scalable, and reliable web hosting control panel, then Directadmin is an excellent choice.

  • Database and their need

    2
    0 Votes
    2 Posts
    67 Views

    A database is a structured collection of data that is organized in a way that makes it easy to store, retrieve, and manage large amounts of information. Websites commonly use databases to store data and information related to their operations, such as user profiles, product inventory, blog posts, comments, and more.

    Databases allow websites to efficiently store and retrieve data, and to manage it in an organized manner. They offer a reliable way to store and manage data and can support a wide range of applications and functionalities.

    Websites need databases because they deal with large volumes of data, which would be impractical to manage manually. With a database, websites can efficiently store and manage large amounts of data and retrieve it quickly, which allows for faster and more reliable website performance.

    Databases also offer robust security features, such as data encryption and access controls, which help protect sensitive data from unauthorized access. They also allow multiple users to access and share data and collaborate on projects, which is important for teamwork and productivity. Overall, having a database is essential for any website that deals with large volumes of data.

  • 0 Votes
    2 Posts
    66 Views

    Installing an SSL certificate is essential for securing your website and providing users with a safe and encrypted browsing experience. Directadmin web control panel makes it easy to install and manage SSL certificates for your website.

    To install an SSL certificate using Directadmin, you need to follow a few simple steps. First, log in to your Directadmin control panel and navigate to the 'SSL Certificates' option. Here, you'll see an option to 'create a new certificate request.' Click on this option and fill out the required information, including the domain name, email, city, and country.

    Next, you'll have to submit the certificate request to your SSL certificate provider, which will verify your information and issue an SSL certificate for your website. You can then upload the issued SSL certificate to your Directadmin control panel by clicking on the 'upload certificate' option.

    Once you've uploaded the SSL certificate, you need to activate it by clicking on the 'activate' button. Directadmin will automatically apply the SSL certificate to your website, and it should start displaying the secure padlock icon in the address bar.

    With Directadmin web control panel, you can easily manage and renew your SSL certificates and ensure that your website is always secure and protected.

  • Directadmin web control panel

    2
    0 Votes
    2 Posts
    61 Views

    Directadmin is a web-based control panel that simplifies the process of managing your web hosting account. It is a user-friendly interface that allows you to manage your website files, databases, email accounts, and other hosting-related services easily.

    Directadmin is an efficient and lightweight alternative to cPanel and provides all the essential features that you need to manage your hosting account. With Directadmin, you can install and manage applications, manage domains and subdomains, set up cron jobs, and access server logs, among other functionalities.

    The directadmin user interface is intuitive and easy to navigate. It features a clean and modern design that makes it easy to find what you need. With directadmin, managing your web hosting account is simple, fast, and efficient.

  • 0 Votes
    2 Posts
    62 Views

    Optimizing your website's database is an essential task to ensure that your website is running at peak performance. Here's how you can optimize your website's database using Directadmin:

    Login to your Directadmin control panel and navigate to the "Database Manager" section.

    Click on the database you want to optimize.

    In the "Tasks" section, click on the "Optimize" button. This will optimize all of the tables in your database.

    Alternatively, you can also optimize individual tables by clicking the "Structure" button next to each table and then clicking on the "Optimize table" button.

    You can also use Directadmin's "Repair" function to check and repair any errors in your database that may be affecting its performance.

    To use the repair function, click on the "Repair" button in the "Tasks" section and then select the tables you want to repair.

    Once you've selected the tables, click on the "Continue" button and Directadmin will check and repair any errors in your database.

    Additionally, you can also use Directadmin's "phpMyAdmin" tool to optimize and repair your database. Simply click on the "phpMyAdmin" button in the "Database Manager" section, select your database, and then use the various tools and options available in phpMyAdmin to optimize and repair your database.

    By following these steps, you can optimize your website's database using Directadmin and ensure that your website is running at peak performance.

  • SSL certificate

    2
    0 Votes
    2 Posts
    74 Views

    An SSL certificate is a crucial piece of technology that ensures the security of your website visitors' data. It stands for Secure Socket Layer and is a digital certificate that establishes an encrypted and secure connection between the website server and the user's browser.

    Whenever a user visits a website with an SSL certificate enabled, their browser establishes a secure connection with the website server, and all data exchanged between the two is encrypted. This encrypted connection ensures that any data transmitted, such as login credentials, credit card information, or personal data, cannot be intercepted by malicious actors.

    SSL certificates not only secure your website but also protect your users' sensitive data, which is essential for e-commerce websites, online stores, or any site that collects personal data. Moreover, SSL certificates also improve your website's SEO rankings, as search engines tend to favor secure and encrypted connections over non-secure ones.

  • 0 Votes
    2 Posts
    68 Views

    Yes, you can definitely use Directadmin to manage e-commerce websites. Directadmin has several features and tools that can be used to create, manage and optimize an e-commerce website.

    Firstly, you can install and configure various e-commerce platforms through the Directadmin web-based interface. Platforms such as WooCommerce, Magento and Magento 2 are popular choices for creating online stores, and Directadmin provides easy installation options for these platforms.

    Directadmin also provides several tools for managing your e-commerce website's security and performance. It supports the installation of SSL certificates, which are essential for securing your website's transactions, particularly for e-commerce websites that collect sensitive information such as credit card details.

    Additionally, Directadmin provides options to optimize your website's caching settings and database configurations, which can help to improve its performance and user experience. Directadmin also supports multiple PHP versions and modes, which gives you greater flexibility in running and testing different e-commerce platforms.

    Overall, Directadmin is a versatile and reliable tool that can be used to manage and optimize e-commerce websites, making it a popular choice for web developers and businesses alike.

  • 0 Votes
    2 Posts
    64 Views

    A good way to get started with creating your legal pages is to use a free online generator such as TermsFeed or Iubenda, which will provide you with templates that you can customize for your website. Once you have your legal pages ready, you can upload them to your website using the Directadmin file manager or FTP, and add links to them in your website's footer or navigation menu.

    You can also configure your website to comply with data protection rules and regulations by configuring your server to enable SSL encryption, which will secure any data transmissions between your website and your users. Additionally, you should ensure that your website is compliant with GDPR regulations if you are serving users in the European Union. This can be achieved by enabling cookie consent and opt-in/opt-out options, collecting user consent for data processing, and allowing users to request access, deletion, or rectification of their personal data.

    Directadmin also provides several tools for managing your website's security and performance, such as the ability to install SSL certificates, configure firewalls, and optimize your website's caching settings. Overall, complying with website legal requirements is a complex task that requires a good understanding of regulations and laws. However, with the right tools and knowledge, you can ensure that your website is compliant and secure for your users.

  • What is webhosting

    2
    0 Votes
    2 Posts
    58 Views

    Webhosting is an essential service for anyone looking to publish a website on the internet. It provides you with a platform to store all the files, data, content, and applications that make up your website and makes them accessible to anyone with an internet connection.

    Without webhosting, your website would only exist on your local computer and could not be accessed by anyone else. This is because webhosting provides you with a unique web address, known as a domain name, that people can use to visit your website.

    Webhosting services also offer a variety of features and tools to help you manage your website, such as email accounts, databases, control panel, and more. With webhosting, you can ensure that your website is always available and accessible to your visitors, giving you a global reach and presence on the web.

  • 0 Votes
    1 Posts
    66 Views
    No one has replied
  • How to enable IonCube Extension

    2
    0 Votes
    2 Posts
    70 Views

    HI there,
    To Enable ioncube PHP loader in to your control panel.

    Login into your control panel
    image.png

    Look for option named as select PHP Version
    image.png

    Open it and go to extension > Then select the ioncube loader and tick it.
    image.png

    Once done, ioncube loader should be enabled for your domain.

  • 0 Votes
    1 Posts
    39 Views
    No one has replied
  • 0 Votes
    2 Posts
    116 Views

    In the DirectAdmin control panel, you can easily access this information through the DNS management interface. Here are the steps to follow:

    Log in to your DirectAdmin control panel using your credentials.
    Once logged in, locate and click on the "DNS Management" option. It is usually found under the "Advanced Features" section or the "Domains" category.
    In the DNS Management interface, you will see a list of your domains and their associated records.
    Look for the "A" record (Address record) corresponding to your domain name. The IP address listed in that record represents the server IP for your hosting account.

  • 0 Votes
    2 Posts
    85 Views

    Hi there,
    If you are unable to Login into the control panel, I would suggest you to follow the below instructions to reset the password.

    Step 1 : Go to your SiteCountry Dashboard and access the concerned service where you are facing the issue.

    Step 2 : Click on the Reset Password and confirm the password reset.
    scrnli_5_25_2023_10-49-31 PM.png
    scrnli_5_25_2023_10-50-02 PM.png

    Step 3 : Now you can login into the panel via the Login button available in the dashboard.
    scrnli_5_25_2023_10-53-50 PM.png
    Thanks !

  • Unable to find Pop Port.

    2
    0 Votes
    2 Posts
    74 Views

    Hi there,
    We recommend using secure mode for connecting to POP3 servers.
    POP Port at SiteCountry is 995 for Secure Connections.

    Thank you

  • 0 Votes
    2 Posts
    72 Views

    Hi,
    The above issue you encountered with is because the plugin that you are trying to install is higher than the default set PHP limits on your hosting account.

    In this case, to solve the problem, I can recommend you this solution.

    We shall be going through how easily step by step you can change the PHP limits for your account.

    Step 1: Log in to Dashboard and control panel

    First of all, make sure that you are logged in to the dashboard, and then go ahead and log in to the hosting control panel.

    Step 2 : Click on Select PHP version button

    Select or you can search " Select PHP version" as well.

    After clicking select PHP version, click on the options button available next which will open the screen to edit PHP settings.

    Step 3: Edit the Options as per Your applications requirements

    Finally, Click on the Options button and then scroll down and you should be able to find various directives altering which you can change the PHP limits of your account.

    Simply increase the limits as per your needs.

    We hope this solves the issue. Do not hesitate to let us know if the issue is still unresolved.
    Thank you