Hi there,
We recommend using secure mode for connecting to POP3 servers.
POP Port at SiteCountry is 995 for Secure Connections.

Thank you

Hi,
The above issue you encountered with is because the plugin that you are trying to install is higher than the default set PHP limits on your hosting account.

In this case, to solve the problem, I can recommend you this solution.

We shall be going through how easily step by step you can change the PHP limits for your account.

Step 1: Log in to Dashboard and control panel

First of all, make sure that you are logged in to the dashboard, and then go ahead and log in to the hosting control panel.

Step 2 : Click on Select PHP version button

Select or you can search " Select PHP version" as well.

After clicking select PHP version, click on the options button available next which will open the screen to edit PHP settings.

Step 3: Edit the Options as per Your applications requirements

Finally, Click on the Options button and then scroll down and you should be able to find various directives altering which you can change the PHP limits of your account.

Simply increase the limits as per your needs.

We hope this solves the issue. Do not hesitate to let us know if the issue is still unresolved.
Thank you

Hi,

The above issue is occuring because of Cloudflare proxying being enabled on your domain.
Since Cloudflare is being used on your domain, therefore the DNS record of mail would be pointing to Cloudflare's ip addresses/servers, instead of directly pointing to SiteCountry's servers.

In this case, I can recommend you two solutions to the problem.

Use your Control Panel Login URL's Hostname as the Host in FTP Client.

Suppose your control panel URL is https://ruby.scnservers.net:2222, then you can use the FTP host at ruby.scnservers.net instead of using your domain name example.com or mail.example.com

Add a DNS records in Cloudflare without Proxying

Go to your Cloudflare Account, add a DNS record of type : CNAME, Name = ftpx, Value = Control Panel hostname ( for example : ruby.scnservers.net)

Once done, wait for 2-3 mins and retry connecting to FTP client with host as ftpx.example.com

We hope this solves the issue. Do not hesitate to let us know if the issue is still unresolved.
Thank you