HI there,
To Enable ioncube PHP loader in to your control panel.

Login into your control panel
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Look for option named as select PHP Version
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Open it and go to extension > Then select the ioncube loader and tick it.
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Once done, ioncube loader should be enabled for your domain.

In the DirectAdmin control panel, you can easily access this information through the DNS management interface. Here are the steps to follow:

Log in to your DirectAdmin control panel using your credentials.
Once logged in, locate and click on the "DNS Management" option. It is usually found under the "Advanced Features" section or the "Domains" category.
In the DNS Management interface, you will see a list of your domains and their associated records.
Look for the "A" record (Address record) corresponding to your domain name. The IP address listed in that record represents the server IP for your hosting account.

Hi there,
If you are unable to Login into the control panel, I would suggest you to follow the below instructions to reset the password.

Step 1 : Go to your SiteCountry Dashboard and access the concerned service where you are facing the issue.

Step 2 : Click on the Reset Password and confirm the password reset.
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Step 3 : Now you can login into the panel via the Login button available in the dashboard.
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Thanks !

Hi,

The above issue is occuring because of Cloudflare proxying being enabled on your domain.
Since Cloudflare is being used on your domain, therefore the DNS record of mail would be pointing to Cloudflare's ip addresses/servers, instead of directly pointing to SiteCountry's servers.

In this case, I can recommend you two solutions to the problem.

Use your Control Panel Login URL's Hostname as the Host in FTP Client.

Suppose your control panel URL is https://ruby.scnservers.net:2222, then you can use the FTP host at ruby.scnservers.net instead of using your domain name example.com or mail.example.com

Add a DNS records in Cloudflare without Proxying

Go to your Cloudflare Account, add a DNS record of type : CNAME, Name = ftpx, Value = Control Panel hostname ( for example : ruby.scnservers.net)

Once done, wait for 2-3 mins and retry connecting to FTP client with host as ftpx.example.com

We hope this solves the issue. Do not hesitate to let us know if the issue is still unresolved.
Thank you